Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Stay up to date with what you want to know. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . An Apple digital badge represents your achievement in professional training. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Lots of different people to learn from and meet. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. The exam costs aren't as crazy as CompTIA. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. When a customer needs assistance, you quickly assess their situation. But opting out of some of these cookies may affect your browsing experience. You may be communicating with other technicians, engineers or managers. Apple Inc. All rights reserved. It felt pretty good to be able to help this woman. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Customer loyalty and satisfaction is their number one priority. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. The cookie is used to store the user consent for the cookies in the category "Analytics". It does not store any personal data. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The latest news and updates, direct from Apple. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Our training team can help you book training for your organisation or for a third party. Great offering by Apple! Discover even more benefits of doing what you love. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple benefits help further the well-being of our employees and their families in meaningful ways. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Our training team can help you book training for your organisation or for a third party. Learn more. A career as an Apple Technical Specialist can be both rewarding and challenging. Save someone's day. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. At Apple, were not all the same. All our courses are practical, hands-on, and led by trusted Apple experts. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Under a partnered program of KellyConnect for Apple. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Copyright 2023 Apple Inc. All rights reserved. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Design and lead tailored in-person and virtual trainings.. Apples new IT training series begins with the Apple Device Support course. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Apple is an equal opportunity employer that is committed to inclusion and diversity. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. 2023 Roles based in Quebec require French language proficiency. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Learn more (Opens in a new window) . At Apple, the learning never ends, and team members continually support each other. Copyright 2000-2023 MacRumors.com, LLC. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. By helping Apple maintain strong relationships with customers, you are instrumental to our success. When a customer needs assistance, you quickly assess their situation. The program is open to institutions in Europe, the Middle East, India, and Africa. Get startedand submit your resume. This cookie is set by GDPR Cookie Consent plugin. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Own your learning schedule with self-paced, online courses. After submitting my application it was a waiting game. NOW WATCH: The 6 best new features coming to Apple computers. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Take proctored certification exams from your home or office. And be amazed by what it does for yours. Europe's No.1 Apple Training Specialist. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Core training took place off-site and included 15 new employees like. The cookies is used to store the user consent for the cookies in the category "Necessary". The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Apple certification programs are IT professional certifications for Apple Inc. products. This interview would be the first of six. As part of that process, were rolling out Mac as a choice for our employees. Apple Inc. All rights reserved. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Please note that all salary figures are . Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. They offered benefit options such as health care for all employees full- and/or part-time. Thanks to her teams help and extra tech training, she got to know our products inside out. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. At other times, you refer customers to support team members who get them up and running again. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Copyright 2023 Apple Inc. All rights reserved. This includes knowing how to use the tools and equipment they need to complete their work. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. You maintain composure and customer focus while troubleshooting and solving issues. I will never forget them. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Each of those locations employs over 100 people totalling about. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. They must also have excellent customer service skills. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. The training has been completely redesigned and moved to an online, self-paced format. The Apple Professional Training courses are now available at training.apple.com. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Some employers may accept candidates with a high school diploma or an associates degree. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. We deliver a full range of Apple courses, including support and repair training for Apple devices. . Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. For more details and to apply, visit macadmins.org. Core training took place off-site and included 15 new employees like myself. Badges are issued and managed through Credlys digital badging platform. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Your work hours will be based on business needs. To view your favorites, sign in with your Apple ID. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Learn more about your EEO rights as an applicant (Opens in a new window) . Copyright Apple is a drug-free workplace. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace.

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